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Consumer TipsWise consumer decisions are difficult to make without the right information. Although it seems that free consumer advice is available everywhere, we know that objective, impartial advice is hard to come by. In this section, we offer consumer tips directly from experienced Certified Consumer Credit Counselors. Because personal finance includes an array of subjects, we've included universally helpful advice like tips on budgeting and how to read your credit report. Click on the links below to find the tips you need to make wise consumer choices. If there is an interesting topic we've overlooked, please, let us know.
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Your money going down the drain? Look out for these Costly Credit Practices:
Multiple interest rates: Creditors charge different interest rates for different services like purchases, cash advances, and money transfers. For consumers that don’t keep a close eye on which balances are being paid first, the interest can quickly become the bulk of the debt. $34 Late Fees: Late fees now average $34 per month. Consumers should look out for "cut off" times set by creditors. These terms set a specific hour during the day the payment must be received making it easier to pay late. $31 Over-the-limit Fees: Over-the-limit fees now average $31. 3% Cash Advances & Balance Transfers: Creditors generally charge 3% of the cash advance or balance transferred. - USAToday.com Up 31% Penalty Rates: Your interest can soar up to 31% if you're as much as one day late making a payment. Up 32% Universal Default: Even when you pay your bill on time, some creditors reserve the right to hike your rate up to 32% for paying late on some other creditor's bill. Percentages from the Government Accountability Office: www.gao.gov
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When Late Fees Happen to Good PeopleIf you use credit, you’re aware that there are
consequences for paying late. Creditors
include small-print cautionary clauses in their terms and conditions about late
payment fees and reserve the right to raise your interest rate for even one
missed payment. If you believe you have been charged an unfair fee, follow these steps to disputing unfair charges. 1. CallCall your creditor and explain the situation to a manager stressing the fact that you believe you paid on time. Base the explanation on your previous payment history.2. WriteYou can also pursue the matter in writing. Send a letter explaining the situation and describe the action you would like the creditor to take. Request a response in 10 days and keep a copy of that letter for your records.3. Seek HelpYou can file a complaint with the Consumer Protection department of the Texas Attorney General's Office.Address:Office of the Attorney GeneralConsumer Protection DivisionPO Box 12548Austin, Texas 78711-2548Telephone: 1-800-538-1579
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Tips on Budgeting Keeping it Balanced
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Benefits of a Spending Plan
What are your financial goals; homeownership, college, travel, or retirement? To achieve these goals takes time and
planning. One of the best ways to get
started is to organize your finances. What is a Spending Plan?
A Spending Plan is a guide to help you strategize how you will spend and save your money. It gives you the means to track the amount of money that comes in and goes out to meet your living expenses. Purpose of a Spending Plan
A Spending Plan helps you control your finances so your finances do not control you. When constructing your
Spending Plan, be realistic. You will
probably be more successful when you cut back rather than cut expenses. Because the plan is a revisable document, it
is important to review it monthly and make necessary changes. A well-designed spending plan considers all sources of income, living expenses, debt obligations and savings. It should include all three expense categories: fixed expenses (e.g., mortgage/rent, auto loans and insurance), variable expenses (e.g., groceries, entertainment, clothes and gasoline) and periodic expenses (e.g., property taxes, home repair, car maintenance and holidays). Benefits of a Spending Plan
Creating a Spending Plan
Certified Consumer Credit Counselors are experts in creating Spending Plans. Need an appointment? Send us an email to schedule a confidential appointment with one of our certified credit counselors: info@cccssa.org.
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These 7 signs indicate it's time to stop buying on credit:
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Your Card has been Declined..."I have spent thousands of dollars with your company, and paid in full each month; however, three days ago, while checking my account online, I noticed that you have decreased my credit limit from $8,100 to a mere $400…”Imagine this happening to you. Perhaps it already has. Before you can finish mentally linking the events that will take place after your credit company drastically reduces your credit limit, (this will push me over the limit and I will incur fees; my other creditors will hike my interest rate; this will affect my credit report!) your credit score has plummeted.“…this is unacceptable” continued the writer of the above letter as she goes on to list the main reasons for her complaint: “It was automatic, they failed to contact me in any way before or even after” and “they failed to look at my credit history with them and consider the possible circumstances”. This consumer, who up until a few minutes before that letter held a bank dividend account, posted her experience on a popular online credit forum CardRatings.com. More postings regarding other creditors appeared over the next few days echoing her experience: “This also happened to me.”While it’s typical of creditors to review card member accounts on a regular basis and make changes in interest rates and credit lines due to factors like payment history, out-of-pattern spending or credit report changes, Curtis Arnold, CEO of CardRatings.com says major creditors are “taking steps to protect themselves” in the midst of the subprime lending fallout by lowering credit limits of existing cardholders, “including some prime customers” (CNNMoney, Aug. 23, 2007).John Ulzheimer, a recognized credit expert agrees with Arnold, explaining the recent credit line decreases as “a reaction to what creditors perceive as increased risk of defaults.” He compares it to the aftermath of Hurricane Katrina, when thousands of people were relying on credit cards for food and necessities; credit-limit decreases were also used to mitigate risks (SmartMoney, July 26, 2007). This practice, called “chasing the balance”, in which creditors not only lower a person’s credit limit to match their current balance, but lower the limit yet again every time the consumer makes a payment, leaves debtors at a high utilization percent. This affects their FICO score drastically, as it has been estimated that consumers lose 1 point for every percent of their credit limit in use (Rex Johnson, 6 Ways to Kill Your Credit Score). So, if someone’s total credit limit is $10,000 and their outstanding balance is $3,000 (30%), their score would be 30 points lower than if they carried a $0 balance. Furthermore, if an unexpected decrease puts the consumer above their credit limit, they’ll have to pay over-the-limit fees too. Take for example, an anonymous credit card company customer, who claims that the company decreased his credit line to $150 over his balance, citing ‘Serious Delinquency and Public Record or Collection Files”. He argues that there are no late payments on his account and that all derogatory information occurred before the account was opened. Nevertheless, this consumer is now faced with his bill for the charged amount, an over-the-limit fee, and a weak credit score for reaching 100% credit utilization. Until now, the ousting of credit line decreases has been quieted by screaming headlines on sub-prime lending and housing market crashes. However, consumers should remain on the lookout for unexpected credit line decreases that can potentially hurt their credit. Here’s how to keep up on these threats:1. Read Your MailAlthough creditors can make changes to your credit limits faster than they can notify you about them, they are still required to send you some type of notification. Make sure you’re reading any literature coming from your creditors. Also, monitoring your accounts online can make you aware of credit line decreases or other changes faster, empowering you to do something about it before it’s too late.2. Know the RulesFamiliarize yourself with the guidelines creditors use in determining “risk”. Ulzheimer says, “that could be anything from high credit utilization to late payments, to increased credit inquiries.” Remember, anything that could result in a credit-score decrease puts you at risk for facing a credit-limit decrease as well. So, attend a workshop such as Building a Better Credit Portfolio that teaches you the basics in credit reporting and includes a breakdown of how your credit score is determined.3. Keep Low BalancesAlways try to keep low balances on your credit cards. This helps with credit utilization percent and decreases the chances of incurring over-the-limit fees in the event that you get hit with an unexpected credit line decrease. |
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Identity Theft: Myths and Realities
Every four seconds another person's identity is used by someone else without their knowledge. It occurs in Texas more often than in 46 other states according to reports by the Federal Trade Commission.
So while you are reading this article, over 200 cases of IdentityTheft (IDT) will occur in the United States. These statistics include both ID Theft and ID Fraud. The difference is basically that theft involves using existing information or accounts while fraud involves opening new accounts or creating a fictitious person. Because stolen personal information can be sold again and again for use by another thief, IDT may happen more than once to thesame person.
IDT is probably the only crime that requires the victim to prove they are innocent and even clean up the mess caused by the thief. It’s not a bad idea to get professional help with this.
But, ideally you want to prevent yourself from becoming a victim. There are a number of steps we all can take – steps that are not expensive, but that require some diligence. Visit us online at www.identitytheftcounseling.org for 15 steps to help protect you from Identity Theft. One of the best tools available to stop the unauthorized use of our credit history is a “Freeze”. Texas and many other states now allow anyone to place a “Freeze” on their credit report, a service that was previously limited to only IDT victims. A security freeze is effective because it requires the consumer to make an active consent before the Credit Reporting Agencies can release their information. However, this “Freeze” also makes obtaining new credit more difficult for the consumer taking advantage of the service. A Personal Identification Number (PIN) is determined by the Credit Reporting agency and then must be used in all subsequent communication with the agency, or any time information is to be accessed or each time an application for credit is made. Imagine you’re at the store to buy a new HDTV and they have a “no payment” for one year plan. Or, it’s year-end sale time at the car dealer, and you’re planning to use the 3% dealer incentive loan. It won’t happen if your credit can’t be checked. These are some considerations that you should ponder prior to taking this step, as it does last for seven years, and there will be a charge to unfreeze. Another alternative is to place a “Fraud Alert” on your report. The “Alert” is effective for 90 days but can be renewed. The alert requests but does not require creditors call you before using the information so may not be as effective as the “Freeze.” Another tool we have is access to a free credit report each year from each of the three Credit Reporting Agencies. To obtain your report go to www.annualcreditreport.com ; note: there are other sites claiming to be free, but they require a purchase of a monitoring service. Another very effective protection is to be very, very stingy with your Social Security (SS) number. Before you provide it, ask why it is needed. Probably the veterinarian does not need this number to care for your pet, etc. If necessary, speak to a supervisor or manager to insist another identifier be used. Often when people ask for your SS number, they are planning to check your credit. Thieves can use SS numbers to obtain employment, and then the IRS may dun you for the income taxes due. Sometimes IDT thieves use a SS number to falsely claim a dependent on a tax return or to obtain government benefits. In some cases, a new virtual person can be created using a your Social Security number, with that person obtaining new credit card accounts, a new drivers license, renting an apartment or obtaining utilities. This is also where the credit freeze is effective. If you or
someone you know may be a victim, Consumer Credit Counseling Service of Greater
San Antonio and Budget & Credit Solutions offer Identity Theft Counseling
services to assist in the resolution process. Their counselors can help you deal
with the numerous contacts, the letters and forms that can take hours and hours
to research and complete. They can also provide information such as phone
numbers and letter templates for the victim to complete on their own, or can
assist in the process to reduce the amount of time spent on remediation. You
will have peace of mind knowing that you’ve worked with a professional and
covered all the bases. |
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Pay Day Loans Simply Don’t Pay
An article
by Market Watch’s Andrea Coombes put it quite simply: “You don’t have to know
much math to understand that taking out a loan for $325 and then having to
repay $793 to clear the books is a losing proposition.” But despite
the clear math, some financially distressed consumers continually turn to
payday loans. Two-thirds of them are taking 12 or more payday loans out a year
(Personal Finance Daily Dec.1, 2006). Coombes says that since payday loans are
designed to be paid back in two weeks, the lump sum required at the next payday
is impossible for some borrowers. In most cases, consumers end up renewing the
loan in order to have more time to pay but end up paying hundreds of dollars
more on interest than what they originally borrowed. Although
the Personal Finance article advises against payday loans, the fact remains
that even for those consumers that get caught up in the payday loan cycle, the
terms of the agreement are crystal clear. The issue isn’t hidden fees or poor
mathematical skills on the part of the consumer. It’s that often, consumers
with less than perfect credit believe that they simply won’t qualify for other
lenders. However, the director of consumer protection for the Consumer
Federation of America, Jean Ann Fox, says that “only 6% of payday loan
customers say they have no other alternative for getting credit”. Consumers
who are turning to payday loans and paying 400% interest may find that other
less costly alternatives exist. Fox points to mainstream financial institutions
like credit unions and banks to provide better financial alternatives. In
addition, pay advances from employers or loans from family members are also
avenues that financially distressed consumers may try. While taking these alternatives may be more
complicated than taking a “quick and easy” payday loan by writing a check and
walking out the door with cash, it may help save you from the cycle of debt.
Light at End of Tunnel for
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Pay No Interest 'til.....2012......2015...
Look familiar? Enticing images of plasma TV's, leather couches or whole living room sets and shiny new vehicles with bright "NO INTEREST" signs can lure consumers into paying more in the long run. Here's what our professionals have to say about "No Interest" sales: “No interest doesn’t mean no payments” Albert Guadiano, C.C.C.C. “These types of promotions only work for the consumer IF he or she pays off the total purchase amount within the promotional period. The consumer should divide the total purchase amount by the number of months the promotion runs and make payments that will pay the debt off in full before the promotional period expires. That is 'no interest'." “Factor in the transaction fee" Valeria Wilson, Education Specialist, C.C.C.C. “Most of these type offers have a transaction fee of 3+% of the amount charged or not less than $75.00. For example, when a person charges in February and the 0% interest is through August. The charge IS accruing interest during this time. IF the customer doesn’t pay the balance off by August 31st, he now owes all the interest that accrued from February through August along with the amount he charged and the transaction fee." “Stay Current” Lucy Vasquez, C.C.C.C. “ If the consumer misses a monthly payment, that may violate the sale terms and will end the promotion, then interest will begin to incur for the consumer. All in all it could be a money saver if they stay current and pay it all before the deadline.” George Merkle, President & CEO, CCCSSA “If you are late on even one payment on some of these offers, often the interest rate goes to 18+% and immediately that whole balance becomes due.” “Posting Problems" Norma Kunze, C.C.C.C. “If the final payment posts after the “cut-off time” (eg. Cutoff is 2 P.M. and payment posts at 3:00 P.M.) the accrued interest, from DAY ONE is usually added to the balance, this could be hundreds of dollars!” “Ask Questions" Rita Meza, C.C.C.C. "If the consumer will be making payments, they need to ask what the terms will be if they miss a payment and if they don’t miss, will the interest be added at any specific time?"
How to Read Your Credit ReportEver wondered what is on your credit report? It contains important information that can impact your life as a consumer. Your credit report influences whether you are able to buy a home or get a job, so it is important to stay up-to-date. Your credit report contains:
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Consumer Credit Laws
Truth In Lending Act - requires creditor to provide the consumer with accurate and complete credit costs and terms. Equal Credit Opportunity Act (ECOA) - Prohibits a creditor from discriminating against a consumer on the basis of age, sex, or marital status, reliance on income from a public assistance program, and race, color, religion, or national origin. Fair Credit Reporting Act (FCRA) - The purpose of this act is to insure that information contained in a credit report is accurate and that it will be used in a confidential manner. Consumers have a right to dispute information that may be derogatory or erroneous. Inaccurate information must be corrected or deleted, and a consumer explanation statement of 100 words or less can also be included in the report. A credit bureau must also delete adverse information which is more than seven years old and information on bankruptcy which is more than ten years old. The Fair and Accurate Credit Transactions Act (FACTA) - The FACT Act was signed into law at the end of 2003. This Act amends the Fair Credit Reporting Act and gives every consumer the right to a free credit report every year from each of the three major credit bureaus: Equifax, Experian and TransUnion. To get your free credit report, go to www.annualcreditreport.com or call 877-322-8228. The Fair Credit Billing Act (FCBA) and Electronic Fund Transfer Act (EFTA) - These Acts can help consumers resolve mistakes on credit billing and electronic transfer account statements. The Acts outline procedures for correcting several types of errors including unauthorized charges and the failure to properly reflect payments. Fair Debt Collection Pratices Act (FDCPA) - A third party collector is prohibited from:
Click here for more details of the Fair Debt Collection Practices Act in PDF format. |
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Housing..............................................25% Food....................................................20% Clothing..............................................5% Transportation.....................................5% (maintenance and insurance)
Household...........................................5% (maintenance, utilities, etc.)
Consumer Debt....................................20% (include car payment)
Health..................................................5% (costs not covered by insurance)
Periodic expenses................................10%
Savings.................................................5% |
To figure how similar your expenses are to the national average:
The resulting amount will represent the percentage of your income spent on that particular category. Use the same procedure for each category. |